WHAT CUSTOMERS REALLY WANT
Extraordinary Customer Service
Being brought to you by:
Extraordinary Customer Service
Being brought to you by:
Business Training - What Customers Re...
Date and Time
Wednesday Jun 21, 2017
1:00 PM - 4:00 PM CDT
Wednesday, June 21, 2017
1:00-4:00 PM
Successful completion of this course will increase your ability to:
1:00-4:00 PM
Successful completion of this course will increase your ability to:
- Explore the concepts and benefits of extraordinary customer service
- Set Extraordinary customer service standards for your area
- Identify ways of building customer rapport
- Improve your listening skills
The class includes:
What is Extraordinary Customer Service?
What is Extraordinary Customer Service?
- Defining extraordinary service
- Who is your customer?
- "Moments of truth"
- Legends of service greatness
- How to be legendary
Return on Service Investments
- What is the cost of poor service?
- Word-of-mouth behavior
- Why customers leave
- Seven steps to resolving customer complaints
Setting Service Standards
- Building and exceeding service standards
- Develop your own service standards
Location
Jamestown Area Chamber of Commerce
Lower Level Meeting Room
120 2nd St. SE
Jamestown, ND 58401
Fees/Admission
CLASS COST:
$79.00 if registered and paid with cash or check to the Jamestown Area Chamber of Commerce
$82.00 if using online registration ( includes $3.00 cc processing fee)
Contact Information
Becky Thatcher-Keller 701-252-4830
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